Frequently Asked Questions

Products

What does Sbustiamo sell?

Physical sealed TCG products: boxes, displays, booster packs, and collections. Language, edition, and content are indicated on the product page.

What does "sealed" mean?

A product in its original, unopened manufacturer packaging. Any exceptions are indicated on the product page.

Can I choose the cards contained in boxes and booster packs?

No. The content is determined by the manufacturer; no specific cards, rarities, or future values are guaranteed.

Mystery Box

How does it work?

It is a selection of physical sealed products from the chosen brand and tier, prepared after the order is placed. The content remains a surprise and may vary.

How is the minimum value calculated?

Each tier indicates a minimum value, verified using the prices published on the Sbustiamo website and the criteria described in the tier's description.

Will I receive the products shown in the images?

The images represent the type of box, unless otherwise indicated in the description. The content depends on the brand, tier, and availability at the time of preparation.

Pre-orders

When do I pay for a pre-order?

The full amount is paid at checkout. The product page indicates that it is a pre-order and provides the known availability window.

When is it shipped?

When the product becomes available. If the order also contains items already in stock, we will wait for all items to be available and ship them together.

Payment and shipping

Which payment methods can I use?

Those shown at checkout at the time of order.

How much does shipping cost?

Standard shipping in Italy costs €7.00. The insurance surcharge is shown separately in the cart and at checkout. The total is visible before payment.

How is the insurance surcharge calculated?

An insurance surcharge of 2% is added to the value of the products before any discount codes, including VAT. Shipping costs and the surcharge itself are excluded from the calculation base. The surcharge is rounded to the nearest cent.

Example without discount codes: products €49.90 + shipping €7.00 + insurance €1.00 = total €57.90.

Do you ship outside Italy?

We currently ship only within Italy.

How long does delivery take?

Delivery is estimated within 24–48 hours after the parcel is dispatched. The period starts when the parcel is handed over to the carrier, not when the order is placed; any carrier delays may affect this estimate.

How do I track the package?

Once we hand the package over to the courier, we provide the tracking number through the channels available for the order. It may take a few hours for it to become active.

Can I change the address?

Write to customer support immediately with your order number. We will review your request based on the shipping status.

Returns and support

Can I return a product?

If you purchase as a consumer, you may exercise your right of withdrawal within 14 days of delivery, in accordance with our returns and refunds policy. Opening or using the product beyond what is necessary for inspection may affect its value within the limits of the law.

How do I request a return or report an issue?

Contact sbustiamoinfo@gmail.com, providing your order number and the issue. Photos of the packaging, label, and contents help with the verification process without limiting your consumer rights.

How do I receive a refund?

When due, refunds are issued to the original payment method according to the applicable policy. Store credit may be an alternative only if you expressly choose it.

Credit and promotions

What is store credit?

Credit for future purchases on Sbustiamo, issued for accepted refunds in this form or for promotions. It cannot be purchased or topped up.

How do discount codes work?

Validity, eligible products, minimum spend, and combinability are indicated in the promotion's terms and conditions. The checkout displays the applied discount before payment.

Contact and WhatsApp assistant

How can I contact Sbustiamo?

You can email sbustiamoinfo@gmail.com or use the Sbustiamo WhatsApp chat. For an existing order, give customer support your order number.

Can I speak to a person in the WhatsApp chat?

Yes. Write “operator” or “owner”: the automated assistant will pass your request to Sbustiamo. Personal requests about orders, payments, returns or delivery problems are handled by customer support.